Isokko

Isokko Agent Terms

The terms for taking part in the Isokko Agent Program.

Terms of UsePrivacy PolicyAgent TermsReturn Policy

1. Introduction

Welcome to the Isokko Agent Program. By participating as an Isokko Agent, you agree to abide by these terms to ensure a fair and efficient system for all agents and customers.

2. Eligibility

To become an Isokko Agent, you must:

  • Be at least 18 years old.
  • Have a valid government-issued ID.
  • Own a smartphone with an active internet connection.
  • Be able to take and upload clear photos.

3. Agent Responsibilities

  • Locate requested items accurately within the allotted time.
  • Provide real-time updates and live photos of the item and store.
  • Ensure honesty and reliability when submitting item locations.
  • Follow all rules and procedures set by Isokko.

4. Payment and Rewards

  • A found-item submission, once approved by Isokko, is rewarded RWF 1,000.
  • A genuine attempt that is approved is rewarded RWF 300.
  • Rewards are credited to your in-app balance only after an admin approves your submission.
  • The first approved submission for a request earns the full reward.

5. Prohibited Activities

Agents are strictly prohibited from:

  • Providing false or misleading information.
  • Uploading fake or altered images.
  • Accepting a request but failing to complete it intentionally.
  • Engaging in any fraudulent or unethical activities.

6. Support and Communication

  • Agents can use the in-app chat support system for guidance.
  • Phone support is available for agents struggling to locate an item.
  • Frequent unresponsiveness may result in suspension from the program.

7. Performance and Rewards

  • A leaderboard will track top-performing agents.
  • Bonuses may be introduced for high-performing agents in the future.
  • Agents who consistently fulfill requests accurately may receive additional perks.

8. Account Suspension and Termination

  • Repeated violations of these terms may lead to suspension.
  • Engaging in fraudulent activities results in permanent account termination.
  • Isokko reserves the right to remove agents who fail to meet standards.

9. Data Privacy

  • Agents’ personal information will be stored securely.
  • Data may be used for internal analysis and program improvements.
  • Isokko does not share agent information with third parties without consent.

10. Amendments to Terms

  • Isokko reserves the right to update these terms at any time.
  • Agents will be notified of significant changes.
  • Continued participation implies acceptance of updated terms.

11. Dispute Resolution

  • Any disputes will be reviewed by Isokko’s support team.
  • Decisions made by Isokko regarding agent conduct and payments are final.

12. Contact Information

For any questions or concerns, agents can contact Isokko support via: