Privacy Policy

1. Introduction

Welcome to Isokko! This privacy policy outlines how we collect, use, and protect your personal information when you use our website, mobile application, and services. By using Isokko, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

• Personal Information: When you register on Isokko, we may collect personal information such as your name, email address, phone number, and delivery address.
• Payment Information: We collect payment details, including credit/debit card information, to process your orders securely through our US-based and local payment partners.
• Usage Data: We collect information about how you interact with our application, including browsing history and search queries.
• Geolocation Data: We collect your IP address and general geographic location. This is used to facilitate delivery services in Kigali and to provide international visitors with localized currency estimates (e.g., USD) and relevant product alternatives.

3. How We Use Your Information

• To process and fulfill your orders within Kigali.
• To provide international visitors with estimated currency conversions and "Global Alternative" product suggestions.
• To improve our services and analyze usage patterns via third-party analytics.
• To communicate updates, promotions, and order status.
• To comply with legal obligations, including tax requirements for our US-registered entity (EIN).

4. Sharing Your Information

• Fulfillment: We share your info with vendors and delivery partners in Kigali to deliver your orders.
• Service Providers: We share info with providers who assist in payment processing, data analysis, and email delivery.
• Legal: We may share information with law enforcement if required by law in Rwanda or the United States.

5. Data Security

• We implement high-level security measures, including encryption and secure protocols (SSL/TLS), to protect your sensitive information.
• We prioritize the security of payment details, ensuring they are handled by PCI-compliant processors.
• Please note that while we take every precaution, no transmission over the internet is 100% secure.

6. Your Rights (GDPR/CCPA/Local Law)

• You have the right to access, correct, or request the deletion of your personal data.
• You can opt-out of promotional emails at any time via the "unsubscribe" link.
• You can disable cookies in your browser settings, though this may affect site functionality.
• For data requests, contact us at [email protected].

7. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the new policy here. Continued use of Isokko after updates constitutes acceptance of the new terms.

8. Contact Us

If you have any questions about this policy, please contact us at:

Email: [email protected]
Entity: Isokko (Registered as AppHills Ltd.)