Terms of Use

1. Introduction

Welcome to Isokko! These terms and conditions outline the rules and regulations for the use of Isokko's website, mobile application, and services. By accessing and using Isokko, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our application.

2. Definitions

• Isokko: The e-commerce platform and services provided by Isokko (Registered US EIN with operations in Rwanda).
• User: Any individual who accesses the website or uses the Isokko application.
• Vendor: Any third-party business or store that sells products directly through the Isokko marketplace.
• Affiliate Partner: Third-party retailers (such as Amazon) to whom we refer international traffic.
• Products: Items listed for sale by vendors or featured as affiliate recommendations.

3. User Accounts

• Users must create an account to use certain features of Isokko.
• Users are responsible for maintaining the confidentiality of their account information and password.
• Users agree to provide accurate and complete information during the registration process.
• Users are responsible for all activities that occur under their account.

4. Ordering, Pricing, and Payments

• Local Orders: All direct purchases on Isokko are currently fulfilled only within Kigali, Rwanda.
• Currency Display: Primary prices are listed in Rwandan Francs (RWF). Prices shown in USD are estimates provided for the convenience of international visitors and may vary based on current exchange rates.
• Affiliate Links: For users outside our delivery zone, we may provide links to external "Affiliate Partners." Purchases made through these links are subject to the terms and conditions of the respective partner (e.g., Amazon.com). Isokko is not responsible for the fulfillment, shipping, or returns of items purchased via affiliate links.
• Payment Methods: We accept various secure payment methods, including credit/debit cards and digital wallets, processed through PCI-compliant partners.

5. Delivery (Kigali Only)

• Isokko offers same-day delivery services for local orders placed within specified hours.
• Delivery times may vary depending on the vendor's location and delivery logistics.
• Users are responsible for providing accurate delivery addresses. Isokko is not liable for issues arising from incorrect address information.

6. Returns and Refunds

• Users can request returns or refunds in accordance with the specific vendor's return policy.
• Products must be returned in their original condition and packaging.
• For affiliate purchases (e.g., via Amazon), users must follow the return and refund procedures of the third-party retailer.

7. Intellectual Property

• Isokko and its content, including text, graphics, logos, and software, are the property of Isokko or its licensors and are protected by international intellectual property laws.
• Users may not reproduce, distribute, or create derivative works from Isokko's content without prior written permission.

8. Limitation of Liability

• Isokko provides services on an "as is" basis without warranties of any kind.
• We are not liable for any damages arising from the use of our app or from purchases made through third-party affiliate links.
• Isokko is not responsible for the actions, products, or omissions of vendors or delivery partners.

9. Governing Law

• These terms are governed by the laws of the jurisdiction in which Isokko operates (Rwanda), while complying with relevant US regulations for our registered entity.
• Any disputes will be subject to the exclusive jurisdiction of the competent local courts.

10. Contact Us

If you have any questions or concerns about these terms, please contact us at [email protected].