Ibibazo bikunze kubazwa

Isokko ni isoko ryo kuri interineti n'app igeza ibintu ku bantu i Kigali. Tubahuza n'amaduka menshi na resitora zo mu mujyi, mukagura ibiribwa, amafunguro, ibikoresho by'ikoranabuhanga, imyenda, ibyo kwisiga, ibikenerwa mu rugo n'ibindi, hanyuma byose bikabageraho mu rugo uwo munsi.

Tugeza ibintu hose i Kigali, mu Rwanda. Duhera mu mujyi rwagati tukagera i Kicukiro, Nyarugenge, Gasabo, Kimironko, Nyamirambo, Remera, Kimihurura, Gikondo n'ahandi hegereye. Niba tutarabasha kugeza ibintu kuri aderesi yanyu, app ibibamenyesha mbere y'uko mwishyura.

Ibiribwa, imboga n'imbuto, inyama, amata n'ibiyakomokaho, ibinyobwa, utwo kurya, amafunguro yo muri resitora, ibikenerwa mu rugo, ibyo abana bato bakenera, ibyo kwisiga n'isuku, ibikoresho by'ikoranabuhanga, imyenda n'ibindi. Murebe ahanditse Ibyiciro (Categories) mubone ibiri kuri Isokko ubu.

Muri rusange nta mafaranga make asabwa. Amaduka make dukorana ashyiraho umubare muto wa komande wayo. App iwerekana hejuru ku rupapuro rw'iryo duka n'igihe mwishyura, kugira ngo ntihagire ikibatungura.

Byombi birakora. Mushobora guhaha ibicuruzwa byose kuri app.isokko.com mukoresheje browser iyo ari yo yose, cyangwa mugakura app ya Isokko kuri App Store cyangwa Google Play. Igitebo cyanyu, komande, aderesi n'uburyo bwo kwishyura mwabitse bihura ku mpande zombi.

Mushakishe icyo mushaka, mukande Ongeramo (Add) kugira ngo mushyire ibicuruzwa mu gitebo, hanyuma mukande Kwishyura (Checkout). Muhitamo aderesi mwifuza kuzaniraho n'uburyo bwo kwishyura, hanyuma mukemeza. Tuboherereza ubutumwa kuri telefone iyo ubahahira yemeye komande yanyu, n'ubundi iyo iri mu nzira.

Yego. Konti idufasha kuboherereza amakuru kuri komande yanyu, kubika aderesi yanyu ku nshuro itaha, no gukoresha kode za promosiyo n'amafaranga mwabonye mutumira inshuti. Mushobora kwiyandikisha mukoresheje imeyili, konti ya Google cyangwa ya Apple, mu gihe kitageze ku munota umwe.

Yego. Igitebo cyanyu gishobora kugiramo ibicuruzwa byo mu maduka atandukanye. Tukigabanyamo komande zitandukanye kugira ngo buri duka ritegure ibyaryo, kandi mwishyura amafaranga y'urugendo yose icyarimwe igihe mwishyura.

Mukande ikimenyetso cyo gushakisha hejuru kuri ekara, mutangire kwandika. Uko mwandika, ibisubizo bigaragara ako kanya byerekana ibicuruzwa nyabyo. Mukande ku gicuruzwa icyo ari cyo cyose mujye kuri cyo ako kanya, cyangwa mukande Enter mubone urupapuro rwose rw'ibisubizo, rufite uburyo bwo kuyungurura hakurikijwe icyiciro, igiciro n'ibiri muri promosiyo.

Mubihitamo mbere. Kuri buri gicuruzwa muhitamo "Igisimbura cyiza", "Mvugisha" cyangwa "Nsubiza amafaranga". Ubahahira akurikiza ibyo mwahisemo, kandi iyo igisimbura gihendutse kurusha, tubasubiza ikinyuranyo bitabaye ngombwa ko mubisaba.

Komande nyinshi zigera ku bakiriya uwo munsi, akenshi hagati y'iminota 30 n'amasaha make, bitewe n'intera iri hagati yanyu n'iduka n'umubare wa komande zitegereje. Kuri buri komande, app yerekana igihe biteganyijwe ko ibageraho.

Yego. Mufungure komande ahanditse Komande (Orders) murabona aho igeze (Yatumijwe, Yemewe, Iri guhahwa, Iri mu nzira, Yagezeyo), ndetse n'aho umumotari ari ako kanya iyo atangiye kubazanira.

Abamotari ba Isokko bagenzuwe neza. Umumotari abahamagara iyo abegereye, kugira ngo nimubishaka mumusange ku irembo.

Komande zisanzwe zihita zitegurwa iyo ubahahira azemeye. Ku biribwa mushaka kuzanirwa ku isaha runaka cyangwa komande nini, mwandike icyitonderwa igihe mwishyura, muvuge isaha mwifuza, tuzayitegura kuri icyo gihe.

Umumotari abanza guhamagara nimero ya telefone iri kuri konti yanyu. Niba mutitabye, ategereza iminota mike, hanyuma agasubiza ibicuruzwa ku iduka natwe tukabimenyesha. Nta mafaranga y'inyongera mucibwa niba musabye ko byongera kubazanirwa uwo munsi.

Amafaranga y'urugendo abarwa kuri buri komande hakurikijwe intera n'ingano y'ibyo mwaguze. Amafaranga nyayo agaragara ku rupapuro rw'igitebo mbere y'uko mwemeza. Nimugura ibya RWF 20,000 cyangwa birenga mu iduka rimwe, urugendo rw'iryo duka ni ubuntu.

Ntabwo ari ubu. Kugeza ubu Isokko ikorera i Kigali gusa. Turi kwagura ibikorwa byacu no mu yindi mijyi y'u Rwanda. Mwiyandikishe ku makuru yacu (hasi ku rupapuro rw'ahabanza) kugira ngo muzamenye igihe tuzagera iwanyu.

MTN Mobile Money (MoMo), Visa, Mastercard, American Express, Apple Pay (kuri iOS) n'amafaranga mu ntoki igihe muzaniwe komande. Mushobora gukoresha uburyo ubwo ari bwo bwose kuri buri komande.

Yego. Kwishyura n'ikarita binyura kuri Stripe, ikigo cyo kwishyura gifite icyemezo mpuzamahanga cya PCI-DSS Level 1. Nimero yose y'ikarita yanyu ntigera kuri seriveri za Isokko. Tubika gusa kode (token) itangwa na Stripe, ibafasha kongera gukoresha ikarita ubutaha.

Ako kanya mukimara kwemeza kwishyura. Murabona kuri telefone yanyu ubutumwa busanzwe bwa MoMo (USSD) bubasaba kwemeza mukoresheje PIN yanyu. Niba mutabyemeje mu minota mike, komande irahagarikwa kandi nta mafaranga akurwaho.

Muhitamo Amafaranga mu ntoki (Cash) igihe mwishyura, hanyuma mukishyura umumotari mu mafaranga y'u Rwanda (RWF) igihe abahaye komande. Niba bishoboka, mutegure amafaranga ahwanye neza n'ayo mugomba kwishyura, kuko abamotari baba bafite amafaranga make yo kugarura.

Ari uko gusa mubidusabye. Agasanduku ka "bika iyi karita" ntikaba karimo akamenyetso mbere. Amakarita mwabitse aboneka muri Igenamiterere → Amakarita wabitse (Settings → Saved cards), aho mushobora gukuraho iyo ari yo yose igihe icyo ari cyo cyose.

Amafaranga ategereje ya komande zahagaritswe cyangwa zitagenze neza avaho ubwayo mu minsi mike. Niba hashize igihe kirenze icyo, mutwandikire (support) muduhe nimero ya komande cyangwa imibare 4 ya nyuma y'ikarita, tuzabikurikirana na banki.

Mubibwire umumotari ako kanya. Ashobora gusubirana icyo gicuruzwa, agategura ko gisimburwa cyangwa ko musubizwa amafaranga uwo munsi. Niba mubibonye amaze kugenda, mufungure komande muri app mukande Menyesha ikibazo (Report a problem). Dusubiza mu masaha make.

Yego. Mubibwire umumotari ku muryango mbere y'uko agenda, aragisubizayo nta mafaranga mucibwa. Iyo umumotari amaze kugenda, gusubiza ibicuruzwa bisuzumwa ukwabyo hakurikijwe amabwiriza y'iduka.

Amafaranga asubijwe kuri MoMo akenshi abageraho mu minota mike. Asubijwe ku ikarita (Visa, Mastercard, Amex) agaragara kuri konti yanyu mu minsi 3 kugeza kuri 7 y'akazi, bitewe na banki yanyu. Ayishyuwe mu ntoki asubizwa mu ikofi ya Isokko, mukayakoresha kuri komande ikurikira.

Yego, ako kanya kandi yose, harimo n'ay'urugendo. Ntimugomba kubisaba.

Mukande Injira (Sign in) kuri interineti cyangwa mufungure app, hanyuma muhitemo Komeza na Google, Komeza na Apple, cyangwa mwiyandikishe mukoresheje imeyili n'ijambo ry'ibanga. Muzasabwa izina ryanyu, telefone na aderesi yo kubazaniraho. Ibyo byose mushobora kubihindura nyuma muri Igenamiterere (Settings).

Ku rupapuro rwo kwinjira, mukande Wibagiwe ijambo ry'ibanga (Forgot password) mwandike imeyili iri kuri konti yanyu. Tuboherereza link yo kurihindura, imara isaha imwe. Niba itabagezeho, murebe muri spam, cyangwa mwinjire mukoresheje Google cyangwa Apple niba ari byo mwakoresheje bwa mbere.

Yego, muri Igenamiterere → Nimero ya telefone (Settings → Phone number). Twohereza kode kuri nimero nshya kugira ngo tuyemeze mbere yo kuyihindura.

Mujye muri Igenamiterere → Siba konti (Settings → Delete account). Gusiba bikuraho umwirondoro wanyu, aderesi n'uburyo bwo kwishyura mwabitse. Amateka ya komande zanyu abikwa kubera impamvu z'ibaruramari n'amategeko, ariko akurwamo amakuru yose abaranga.

Mufungure igitebo cyanyu, mukande Ongeramo kode ya promosiyo (Add promo code), mwandike kode, hanyuma mukande Emeza (Apply). Igabanuka rigaragara ku ncamake ya komande mbere y'uko mwemeza. Kode za promosiyo mwahawe ku giti cyanyu zigaragara ubwazo hejuru mu gitebo, nta kwandika.

Musangize link yanyu y'ubutumire muyikuye ahanditse Tumira (Invite). Iyo inshuti yiyandikishije ikoresheje link yanyu ikarangiza komande yayo ya mbere, buri wese muri mwe ahabwa RWF 3,000 mu ikofi ya Isokko. Nta mubare ntarengwa w'inshuti mushobora gutumira.

Amafaranga ari mu ikofi ava ku nshuti mwatumiye, ku mafaranga mwasubijwe no kuri promosiyo zimwe na zimwe. Akoreshwa ubwayo kuri komande ikurikira, mukayakoresha nk'uko mwakoresha andi mafaranga, nta yindi ntambwe isabwa.

Agahimbazamusyi kaboneka iyo komande ya mbere y'inshuti yanyu imaze kuyigeraho (si ukuyitumiza gusa). Niba komande ikiri mu nzira, mutegereze amasaha make. Niba hashize umunsi urenga komande ya mbere igezeyo, mutwandikire (support) muduhe imeyili y'inshuti yanyu, tuzabireba.

Musabe mukoresheje Ba umucuruzi (Become a seller) muri menu ya app. Nimumara kwemerwa, muhabwa urupapuro rw'umucuruzi rwo gushyiraho ibicuruzwa, guhindura ibiciro, gucunga ububiko no kureba amafaranga mwinjije n'imibare ya komande. Gutangira akenshi bifata iminsi 1 kugeza kuri 2 y'akazi.

Komisiyo kuri buri gicuruzwa cyagurishijwe neza. Ingano yayo muyibwirwa igihe mutangira, kandi biterwa n'icyiciro mucururizamo. Nta mafaranga y'ukwezi, nta n'ayo gushyiraho ibicuruzwa.

Abamotari ba Isokko ni bo babikora. Mwebwe mwemeza komande gusa mukayitegura. Umumotari aza kuyifata akayigeza ku mukiriya.

Amafaranga mwinjije yoherezwa kuri konti yanyu ya MoMo cyangwa ya banki mwanditse, ku gihe gihoraho cyagenwe. Ku rupapuro rwanyu rw'umucuruzi, mushobora gukurikirana aho buri komande igeze, amafaranga mwishyuwe n'ayo Isokko ifata.

Mukande Ba agent (Become an agent) muri menu, mwohereze ifishi ngufi (indangamuntu, icyangombwa cya moto, telefone). Nyuma yo kubahamagara ngo tubyemeze, muhita mutangira kubona komande zo kugeza ku bakiriya.

Indangamuntu y'u Rwanda ifite agaciro, moto yanditse, telefone igezweho (smartphone) na konti ya MoMo yo guhemberwaho. Kumenya neza uduce twa Kigali ni akarusho.

Ibyo mwinjiza biterwa n'umubare wa komande mwemera n'intera zijyamo. Abamotari bakora cyane kuri Isokko binjiza amafaranga meza ku munsi, hiyongereyeho agahimbazamusyi kuri buri rugendo. Imibare nyayo muyibwirwa igihe mutangira.

Mukande Ubufasha (Help & support) muri menu, cyangwa mwandikire [email protected] mukoresheje imeyili iri kuri konti yanyu. Ku kibazo cyihutirwa kuri komande itaragera, inzira yihuta ni ugukanda Menyesha ikibazo (Report a problem) kuri iyo komande, ahanditse Komande (Orders).

Muhindure ijambo ry'ibanga ako kanya muri Igenamiterere → Ijambo ry'ibanga (Settings → Password). Hanyuma mwandikire [email protected] mukoresheje imeyili mwiyandikishijeho. Tuzareba abinjiye vuba aha, dusohore konti yanyu ku bindi bikoresho byose, kandi duhagarike komande zose zikemangwa.

Nta na rimwe. Ntituzigera tubahamagara, ngo tuboherereze SMS cyangwa imeyili tubasaba ijambo ry'ibanga, PIN ya MoMo, CVV y'ikarita yanyu cyangwa kode yo kwemeza (2FA). Ubibabajije wese aba yiyitirira Isokko. Mumukupe, hanyuma mumenyeshe itsinda ry'ubufasha iyo nimero.

Turabikunda cyane. Mwandikire [email protected] cyangwa mukoreshe Igitekerezo (Feedback) muri app, muri Igenamiterere → Ibyerekeye (Settings → About). Buri butumwa busomwa n'itsinda ryacu.